Meritrust Mobile is Available!

Meritrust Mobile is here and ready to use! Even if you used our previous online and mobile banking experience, you will need to sign up for Meritrust Mobile by clicking/tapping "Sign Up or Re-enroll".

Access it Now:

Download the Meritrust app

Use Desktop Version

Need Help With Meritrust Mobile?

The interactive video below can walk you through the sign up process and where to find the features you know and love within Meritrust Mobile.

What you need to know

On Monday, Oct. 23, we launched our new online and mobile banking app--Meritrust Mobile. This new experience is designed to deliver the same digital banking features members are used to, all the while allowing us to keep up with technological advances in the financial industry. We understand that using Meritrust Mobile will be an adjustment, however, we are eager to build and integrate new features for the future that will enhance your banking experience.

To learn more about this switch, you can explore the resources below.

Download the Meritrust Mobile Communication Packet

Download the CEO Letter

Frequently Asked Questions

What is Meritrust Mobile?

Meritrust Mobile is designed with convenience in mind. It will continue to provide you with the digital banking features you use every day. It will also include some additional features, like turning your Meritrust debit and credit card on/off as needed, travel monitoring on your cards, transaction management and other tools that bring you elevated security right at your fingertips.

Why are we switching to Meritrust Mobile?

Meritrust Mobile is more than just a new app. It is a transition for our digital banking services that lets us deliver the tools that make conducting your banking business convenient.

How will this switch affect me?

Since this is a new app, you will need to switch from our current online and mobile banking app and sign up for Meritrust Mobile. If you use our mobile app, this means you'll have to download the new Meritrust Mobile app.

Do I need to sign up or re-enroll in order to use Meritrust Mobile?

Yes, you will need to follow the self-service prompts once you download the app to sign up/re-enroll for Meritrust Mobile.

I tried logging in with my username and password from the old app--but it didn't work. Why?

Even if you used our previous online and mobile banking platform, you will need to sign up for Meritrust Mobile. You can do this by downloading the app or accessing Meritrust Mobile in a web browser. Then, click "Sign Up or Re-enroll".

Will I need to change my username and password in Meritrust Mobile?

In most cases, you can use the same username you used in our previous online and mobile banking platform, but you will need to create a new password through the Meritrust Mobile sign-up/re-enrollment process. Keep in mind, our new platform will require users to change their username upon initial sign-up if the previous username is too short or includes an invalid special character.

Is there a cost to download and access the new Meritrust Mobile banking app?

Downloading, signing up for and accessing the new banking app will be free, just like it is today.

Will I be able to continue using the old Meritrust Credit Union app?

You will be unable to log into the old app starting Sunday, October 22, while we prepare for the switch to the new banking experience. Starting Monday, October 23, you will need to download and sign up/re-enroll for the new Meritrust Mobile app.

What phone numbers do Meritrust Mobile multi-factor authentication codes and alerts come from?

MFA via SMS comes from: 1-708-787-3307
MFA via Voice comes from: 1-920-688-4680

Does Meritrust Mobile replace Meritrust+?

No, Meritrust+ is a companion app for our checking accounts and powered by BaZing that gives access to additional features and benefits. If you have downloaded that app, you should continue using it to access the checking account benefits. You will use the new Meritrust Mobile app for 24/7 access to your accounts.

Am I going to have to set up all my automatic payments again? What about External Account Transfers?

No, your automatic payments set up either by Meritrust or by you in the current online banking system will continue as scheduled. Your external account transfers to and from your other financial institution's accounts will remain in place and scheduled just as they are today. You will not have to set those up again.

What You Can Do To Prepare

Mark Your Calendar

Mark your calendars for October 23rd. On this day, you will need to sign up for Meritrust Mobile. You can do that by downloading the new Meritrust Mobile app or through the new Meritrust Mobile online banking website.

Identify Your Member Number

In order to sign up for Meritrust Mobile, you will need to know your member number. You can find your member number in the "My Settings" section within mobile and online banking.

Update Your Contact Information

In addition to your member number, it is important that you update your contact information before the switch to Meritrust Mobile. You can update your contact information in the "My Settings" section within mobile and online banking.